Standby Duty is required as directed in the Employee Handbook.

Installs new voice and broadband services and equipment on customer premises. Wires and connects new equipment as appropriate. Explains equipment and services and answers customer questions.

Maintains and repairs existing voice and broadband customer premise equipment by testing to locate trouble. Determines and completes necessary repairs.

Installs, configures and performs routine maintenance on central office switches and related equipment. Repairs central office equipment by performing diagnostic tests to locate trouble. Determines and completes necessary repairs.

Completes all outside plant and central office installation and repair related reports.

May confer with customers to further determine problems and acceptable resolutions.

May handle wireless issues in smaller environments.

Performs all other related duties as assigned by management.

Knowledge of the telecommunications industry.

Knowledge of digital switching technology.

Knowledge of central office equipment.

Knowledge of voice and broadband technologies and equipment.

Knowledge of basic electronics, specification sheets and circuit diagrams.

Knowledge of structured wiring and programming of customer equipment.

Knowledge of RUS practices and standards.

Knowledge of company products and services.

Knowledge of company policies and procedures.

Skill in installing, repairing and maintaining central office switches and related equipment.

Skill in operating service and testing equipment.

Ability to communicate with co-workers and various business contacts in a professional and courteous manner.

Ability to read and interpret documents such as diagrams, schematics, instruction manuals, blueprints and specification sheets. 

Ability to pay close attention to detail.

Ability to evaluate, test and repair sophisticated equipment.

Ability to work independently and make sound technical decisions using information at hand.

Ability to effectively function as a team player.

Ability to obtain and maintain a valid driver’s license.