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  • TAYLOR TELECOM
  • P.O. Box 370 • 9796 Interstate 20, Merkel, TX 79536
  • info@taylortel.net
  • (325) 846-4111
  • (800) 238-4155

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OUTGOING SERVERS

  • SMTP Server Settings
  • Server: smtp.taylortel.net
  • Port: 465
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What is covered under the Internet Maintenance Agreement?
  • With the optional Internet Maintenance Agreement, you'll receive the following
  • Free maintenance of your internet modem/router.
  • Free site visits, if a technician needs to come to your home.
  • Free replacement of your modem/router in the event of normal wear and tear or lightning damage.

What is NOT covered under the Internet Maintenance Agreement?

  • Liquid damage to modem/router
  • Abuse/neglect of modem/router
  • Improper care of modem/router
  • If any of these events occur, customers will be responsible for the costs of a new modem/router.

When do I need to call Texas811?

CALL BEFORE YOU DIG! 8-1-1

Knowing where underground utility lines are buried before each digging project begins helps protect you from injury, expense and penalties. Even simple digging projects can damage utility lines and disrupt vital services to an entire community, harm diggers, and potentially result in expensive fines and repair costs. Marked lines show diggers the approximate location of underground lines and help prevent undesired consequences.
The 811 number consolidates all local “Call Before You Dig” numbers and helps save lives by minimizing damage to underground utilities. One phone call to 8-1-1 quickly and easily begins the process of getting underground utility lines market. Local One Call Center personnel will then notifiy affected utility companies, who will mark underground lines for FREE. Whether you are a professional excavator or a homeowner, you need to call 811 before every dig!

How do I refer a friend to Taylor Telecom?

Tell your friends today! 

Call us at 325-846-4111 to refer a friend to Taylor Telecom and you’ll both receive a $10 credit off your bill. 

To be eligible for credit, the customer you refer must be signing up for new service. No limit to the number of referrals. $10 credit will be applied to your account after your friends has service installed and has paid their first bill.

Why do I need internet?

  • Internet from Taylor Telecom provides many benefits like the following
  • Fiber is a reliable, high quality connection
  • Choose enough bandwidth to connect all your devices to WiFi
  • Faster connection speeds
  • Improved productivity
  • Unlimited Internet usage (no data caps!)
  • Virtually no maintenance
  • Less vulnerability to glitches or interferences - even from weather!
  • Clearer phone conversations (including reliable access to 911)
  • Secure voice and data transmissions
  • Increased property values*
  • *Acccording to a study by RVA and Associates surveying homebuyers and developers, fiber on average adds about $5000.00 to the price of a home.

How much bandwith do devices require?

  • Below is an example of commonly used streaming examples in your home. Please note these are likely to change as technology improves.
  • 1 Mbps – Stream soothing music as you settle in for the night
  • 5 Mbps – Never miss a minute of the action from the comfort of your couch
  • 6 Mbps – Master the kitchen by watching how to cooking videos
  • 8 Mbps –Stream your favorite shows no matter where you are in your home
  • 10 Mbps –Save the princess, battle the dragon and power up against other online gamers
  • *Acccording to a study by RVA and Associates surveying homebuyers and developers, fiber on average adds about $5000.00 to the price of a home.

General construction questions

Do I have to be home during construction?

There are 2 parts to the installation. The first part which involves burying the drop to your home – No, you do not have to be home. We will be able to install it across your yard without you needing to take time off from work. The second part of the installation process – Yes, you will need to be home. We will work with you to coordinate a time that we can install the rest of the required equipment inside of your home.

Will you dig up my yard?

Because Taylor Telecom buries the drop in order to protect the cable from weather. Yes, we will need to trench through your yard. We will meet with the customer to discuss the route that is taken. We make every attempt to be as neat and clean as we can be, and try to leave your yard in the same condition it was in before construction occurred.

If I currently have service, will my service be interrupted?

Because we do not disconnect your old copper wiring until the fiber installation is completed (equipment installed inside of your home), you should not experience any service interruption. When we install the equipment inside of your home, you will experience a very short outage while we change out the equipment, however you will be home when this occurs.

What can I expect during construction

  • Taylor Telecom will first install the main transport lines along the roadway. Think of this as the 'main pipeline'.
  • Once the transport line is installed we will begin contacting you for your permission to install a drop to your house.
  • We will bury the drop (through your yard) - connecting your house to the transport line. (This is done with minimal disturbance to your yard and you do not have to be home for this).
  • We will schedule a time that is convenient for you to be home so that we can complete the installation of equipment inside of your home.
  • After the equipment is installed at your home, you can start taking advantage of a much higher speed Internet!

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  • (325) 846-4111
  • (800) 238-4155